Terms & Conditions

Booking an apartment on galeriagrafit.ro implies acceptance of the terms of use detailed below. Using the website requires careful reading of these terms and conditions.

1. Administrator Information

The website is operated by GALERIA GRAFIT SRL, a Romanian legal entity with its registered office in Sibiu, str. Moldoveanu, nr. 25A. The company reserves the right to modify the terms, conditions or content of the website without prior notice.

2. Definitions

• Galeria Grafit Apartments — commercial name for GALERIA GRAFIT SRL, CUI RO41735530
• Seller — GALERIA GRAFIT SRL
• Buyer — individuals or legal entities who create accounts and place orders
• Client — persons who access the website content
• Website — www.galeriagrafit.ro
• Order — electronic document communicating the intent to purchase
• Contract — a distance contract concluded without the simultaneous physical presence of both parties

3. Content

Content includes information on the website, emails, employee communications, product/price information, data regarding third-party partnerships, and privileged company information.

4. Payment

Payment is made by credit/debit card upon online booking, bank transfer, or payment link. If payment is not completed in full, guests settle the remaining balance at check-in, by cash or card.

5. Bookings

Bookings are finalised only upon payment confirmation. Guests must arrive by 21:00 on the check-in day; failure to show up without notifying about a late arrival will result in cancellation and reallocation of the apartment.

6. Cancellation Policy

Bookings may be cancelled at any time. A refund to the bank account is issued only if the cancellation is made at least 15 days before check-in. Cancellations made less than 15 days in advance result in loss of payment. For full details, please see the Cancellation Policy page.

7. Copyright

All website content (texts, images, graphics, web graphic elements, scripts and all other data) is the property of GALERIA GRAFIT SRL, protected by copyright and intellectual property laws. For complaints, contact: office@galeriagrafit.ro

8. Personal Data Protection

Personal data may be disclosed without consent in fraud-related disputes to banks, international payment organisations, service providers and authorised institutions. For full details on data processing, please see the Privacy & Cookie Policy.

9. Client Rights

Under applicable legislation (GDPR — EU Regulation 679/2016):

• Right to information — regarding the processing of personal data
• Right of access — free annual confirmation that data is being processed
• Right to rectification — written requests for correction, update or deletion of data
• Right to object — free written refusal of data processing
• Right to seek judicial remedy
• Right to lodge a complaint with ANSPDCP (Romanian Data Protection Authority)

10. Distance Communications

Distance communications (automated calls, faxes, emails) require the prior consent of the consumer.

11. Governing Law

Romanian law governs these terms. Disputes undergo a minimum 30-day amicable resolution period; unresolved disputes are settled by the competent courts in Romania. Placing a booking order constitutes unconditional acceptance of these conditions.